An alarm that only makes noise depends on someone hearing it. With professional monitoring, your security or fire alarm sends a signal to a monitoring center that works around the clock, every day of the year. When a signal comes in, the operators follow your instructions: they call you, call your contacts and dispatch police, fire or medical help when it’s needed.

TekPro provides 24/7 monitoring for the security and fire alarm systems we install, and in many cases for systems someone else installed.

What We Monitor

• Burglar and security alarms. Door, window, motion and glass-break alarms from your security system.
• Fire alarms. Commercial fire alarm systems and residential smoke and heat detectors.
• Carbon monoxide. CO detectors connected to your system.

How Monitoring Works

1. An alarm signal is sent. Your panel sends the signal over cellular, internet or both.
2. The monitoring center gets it. An operator sees the type of alarm and the zone, such as “front door” or “kitchen smoke.”
3. They follow your plan. Depending on the alarm type and your instructions, they contact you, contact your list and dispatch the right responders.
4. You stay informed. With Alarm.com, you also get alerts on your phone and can check the system yourself.

Security Monitoring vs. Fire Alarm Monitoring

Security monitoring is about intrusions: someone opening a door or moving inside while the system is armed. Fire alarm monitoring has its own rules. Commercial fire alarm systems send alarm signals, supervisory signals (for example, a closed sprinkler valve) and trouble signals (for example, a power or communication fault), and each one is handled differently. Commercial fire alarm monitoring is often required by code, and the communication path has to meet those requirements. Regular fire alarm inspection and testing confirms those signals are getting through.

Landlines Are Going Away. Is Your Alarm Ready?

Many older alarm systems still call the monitoring center over a copper phone line. Phone providers are retiring those lines, and a system that loses its line can stop reporting without you knowing. We can upgrade your panel with a cellular communicator, and add an internet path where it makes sense, so your system keeps reporting.

Switching Monitoring to TekPro

Already have a system but not happy with your monitoring? In many cases we can take over monitoring of your existing equipment. That may mean reprogramming the panel or adding a new communicator. We’ll check your system and tell you what’s needed.

Hurricane Season and Your Alarm

Storms bring power outages, network outages and damaged equipment. Before hurricane season, it’s worth confirming that your backup battery is good, your contact list is current and your communicator isn’t relying on a single path. After a storm, we can test your system and get it reporting again.

Areas We Serve

We monitor systems for homes and businesses in Panama City, Panama City Beach, Lynn Haven, Callaway, Parker, Springfield, Mexico Beach and the rest of Bay County, plus nearby Northwest Florida counties. Local pages: Panama City Beach and Lynn Haven.

Frequently Asked Questions

What happens when my alarm goes off?

The monitoring center gets the signal and follows your instructions. Usually that means contacting you or your contacts and dispatching responders when an emergency is confirmed or can’t be ruled out.

Do I need a landline for monitoring?

No. Most systems we install communicate over cellular, and many can use the internet as a second path.

Can you monitor a system another company installed?

Often, yes. We’ll check the panel and communicator and tell you what’s needed to switch.

Is fire alarm monitoring required for my business?

Many commercial buildings are required by code to have a monitored fire alarm system. Your local fire official makes the final call, and we can help you understand what applies to your building.

Will I get alerts on my phone?

Yes. Systems on Alarm.com send alerts to the app, and you can check status and arm or disarm from anywhere.

What should I do if I accidentally set off my alarm?

Enter your code to disarm it, and answer the call from the monitoring center with your passcode. That helps prevent an unnecessary dispatch.

Who do I call after hours?

TekPro offers 24/7 emergency service. Call (850) 329-8126.

Get Your System Monitored

Whether it’s a new system or one you already have, we’ll tell you what it takes to get 24/7 monitoring. Call (850) 329-8126 or request a free quote.